Upcoming Training

"How to be an Effective Workplace Investigator"

Next session will be in early 2019

subscribe to our
e-newsletter
Your email address:

connect with us
Twitter Facebook LinkedIn RSS Email
get in touch

604.401.8408

Navigation

groops

OOPS Inc.® Team

The team at OOPS Inc. bring our unique skills and collaborative approach to assist your organization in creating and maintaining a Respectful Workplace. We work in a wide variety of sectors including but not limited to schools, non-profits, post-secondary institutions, trades-based workplaces, small companies, cultural groups and companies with employees in the thousands.

Cheryl Otto

Cheryl Otto

I believe that going to court is the last resort. I am also an accredited lawyer. Surprised? I am a non-traditional lawyer who practices prevention and restoration, not litigation. I'm passionate about what I do because a successful resolution empowers employees to create positive, productive, healthy and respectful workplaces. Having worked with hundreds of organizations, I realize that there is a gap in addressing workplace conflict in a comprehensive manner.

That's why I launched OOPS Inc.® and created the C.A.R.E process and assembled a first-class team of professionals to proactively help your organization create a respectful workplace and to collaboratively address conflict. My quest is to leverage our extensive knowledge to eliminate unhealthy work environments for employees.

Email Cheryl at cotto@oopsolutions.com

Kyra Hudson

Kyra Hudson

Conflict is normal and regularly impacts people in the workplace.  I believe that applying practical and meaningful processes to deal with that conflict is integral to the success of organizations and relationships. I work with parties to determine the best approach to each specific conflict and then participate in facilitating the process to bring about the best resolution; whether the situation requires a collaborative process like mediation or conflict coaching, or a more formal fact finding investigation. As a lawyer, mediator, trainer, workplace investigator and conflict coach, I have assisted clients with matters in the public and private sector, in unionized and non-unionized environments, and in non-profit and for-profit organizations. I also work as a BC Provincial Court Mediator and am a member of Mediate BC's Civil Roster.

Email Kyra at khudson@oopsolutions.com

Carolynne Mahood

Carolynne Mahood

I have extensive Human Resource experience gained from local and national private, public, and not for profit organizations. Formally educated in Human Resources, adult instruction and course development, I have written and delivered policies and training on Respectful Workplace to all levels of employees. I have learned the value of demonstrating sensitivity, listening actively and maintaining objectivity from first-hand experience investigating Harassment and Bullying complaints while employed as a Human Resource Manager. I believe that communication and education are crucial for collaboratively minimizing and eliminating disrespectful behaviour and toxic environments in the workplace. I am certified as a CHRP by the BC Human Resource Management Association and currently develop and deliver courses in Human Resources at Vancouver Community College. In addition, I sit on the board of two not for profit organizations, and chair their Human Resource committees. 

Email Carolynne at lmahood@oopsolutions.com

Carrie Okano

Carrie Okano

As a member of the OOPS team, I am pleased to contribute my skills and knowledge developed from 20+ years in Human Resources supporting organizations of varying sizes and complexity. My experience has provided me with the opportunity to work with teams, leaders, employees and volunteers facing challenges related to organizational effectiveness, employee engagement and change management. I Iook forward to continuing this work through HR consultation, organizational effectiveness assessments, investigations and leadership development. I am excited to partner with leaders, their teams and individual employees in a supportive, advisory capacity and to use my education, experience and energy to support them in reaching their full potential. Ultimately, I believe that a Respectful Workplace is one in which leaders have teams of resilient and engaged employees who work together to achieve their organization’s strategic goals.

Email Carrie at cokano@oopsolutions.com

Nancy Harwood

Nancy Harwood

I am a lawyer specializing in occupational health and safety and bring a passion for workplace safety to my roles of investigator, trainer and project manager at OOPS. My experience covers risk assessments, strategic project management, adjudications, investigations, and prosecutions. As a director in the Prevention Division of WorkSafeBC for many years, I led a variety of prevention initiatives, and assisted workplace parties and safety officers in applying new laws. This included developing, implementing and training on guidelines about how to comply with regulatory requirements, including bullying and harassment and workplace violence prevention.

My commitment to advancing health and safety has also included serving with various organizations, including as: chair of the Canadian Association of Administrators of Labour Legislation - OSH, a commissioner on the Hazardous Materials Information Review Commission, the BC representative for the Canadian Standards Association OHS Advisory Committee, and the lead for the government representatives on the ILO Code of Practice Committee on Workplace Violence in Services Sectors.

Email Nancy at nharwood@oopsolutions.com

Lynn Cook

Lynn Cook

With over 25 years of senior management and HR experience, I know the learning and development landscape well. I really enjoy working directly with clients to identify areas that warrant attention. Today’s training techniques can make the world of difference both in terms of maintaining a healthy and happy workplace and meeting productivity objectives. I will help you to take interpersonal and communication skills to the next level.

I have dedicated virtually my entire adult career to helping people and the organizations behind them manage change and improve performance. My greatest measure of personal satisfaction lies in guiding others to achieve their goals by providing practical and exciting training solutions tailor-made to match your organization’s needs. I hold a CTP certification through the Canadian Standards Training Board, and am a certified Workplace Violence Prevention facilitator. I have an extensive background in developing and facilitating workshops on Respectful Workplace issues - bullying and harassment, conflict resolution, dealing with difficult conversations, preventing workplace violence, and mental health awareness – just to name a few. I believe that dealing with and preventing conflict at an early stage will save time, money and stress later on, for both the employer and employees. With OOPS, I will work with companies to evaluate their needs, educate, and coach through offering a variety of leadership, management, and communication programs.

Email Lynn at lcook@oopsolutions.com

Judy Wynes

Judy Wynes

I have twenty years of experience in management and hold a MBA in Human Resources Management from Royal Roads University. I have worked for several organizations in which I have provided leadership, direction, management, coaching and training to various sized workforces. It was in these environments that I developed my appreciation for sound training practices and my commitment to the delivery of exceptional client service. I firmly believe sustainable organizations are ones who value, support and nurture their people through training, development and accessible policies.

Nationally and provincially, I have written and facilitated numerous training programs and policies relating to Service Standards, Effective Communications, Organizational Values and Core Competencies. I have developed and delivered Leadership, Conflict Resolution, Progressive Discipline and Client Service programs to address workplace conflicts, union grievances, harassment, and employee performance.

Email Judy at jwynes@oopsolutions.com

Grace Baker

Grace Baker

As a nationally Chartered Mediator for almost 18 years, I have been helping workplaces resolve issues, build effective communication and conflict management processes, increase productivity, create respect in the workplace and develop the potential to heal and move forward. Together we can make the impossible, possible; the unsafe, safe; the disrespectful, respectful and turn chaos into peace.

At OOPS, my main roles are as a mediator and investigator. I also am a workplace Coach, helping parties learn skills, work through conflict and further their careers. I have specialized training in working with managers of chronically high conflict employees, and also facilitate Respectful Workplace, Build a Boss Program and Strengths Through Differences workshops.

Email Grace at gbaker@oopsolutions.com

Julie Daum

Julie Daum

Most people spend the majority of time at their workplace, and the work we do is crucial to our identity and well-being. I believe that we can work together to create dynamic workplaces that enhance ourselves, and our communities. Conflict can be the transformative experience leading us to building such workplaces.

I have been involved in assisting people through conflict as a mediator, facilitator, coach and instructor for the past 15 years. I am on the roster for Child Protection Mediators as well as the Human Rights Commission for Aboriginal Communities and have assisted in teaching mediation skills to various organizations, groups and institutions. I have a Certificate of Conflict Resolution from the Justice Institute of British Columbia and a Certificate in Family Mediation from the University of Northern British Columbia. I developed curriculum and was an Instructor at the College of New Caledonia in the Lakes District Campus before focusing solely on conflict resolution services.

Email Julie at jdaum@oopsolutions.com

Laurie Mills

Laurie Mills

I have been guiding workplace learning for 20+ years with a focus on leadership development and organizational performance. In my capacities as a college instructor, consultant, facilitator and coach I have worked with leaders in large corporations, small business, post secondary institutions, municipal government, health care and not for profit organizations. I have also been on the inside – as an employee, as a manager and as a Board director – which has deepened my empathy for the work life experiences of others. I have consistently seen how deeply the people skills of those in leadership roles can impact the health of a workplace.

Given the complexities of today's world, managing interpersonal dynamics is a huge challenge – and a critical responsibility – for every leader. It can be easier with the right kind of support. I am a proud member of the OOPS team, offering my expertise in the areas of workplace assessments, investigations, training and leadership coaching. I am a Professional Certified Coach (PCC) and member of the International Coach Federation (ICF) since 2008. I have been an HR Professional (CPHR) since 2000 and am certified in the use of multiple psychometric tools. My formal education includes a Master Degree in Adult Education and post graduate Certificate in Human Resources Management.

Email Laurie at lmills@oopsolutions.com

Laurie Bailer

Laurie Bailer

I have been a Nationally Chartered Mediator, Facilitator and Conflict Management Specialist for the past 12 years. I am passionate about mediation and enjoy working with people from all walks of life. Conflict is a fact of life. It happens to all of us! I believe in interest-based practices for resolving disputes where all people involved have the opportunity to be heard, develop understanding and work toward a resolution that works for all. Mediation has proven to be one of the quickest, most cost effective and "people friendly" ways of resolving conflict.

I have extensive facilitating experience as I have co-created and presented an Anger Management Seminar as well as Tools for Team Building Seminar. Seminars should be educational AND fun!

Both mediation and facilitation processes lead to building stronger relationships, problem solving, reduced tension/stress, increased understanding and resolving issues as quickly, effectively and compassionately as is possible.

Special Advisors for
Sexual Violence & Misconduct

Dr. Jill Taggart

Dr. Jill Taggart

I am a registered clinical counsellor (R.C.C.) and psychotherapist in private practice in Vancouver and the Southern Okanagan. I am also a professor of counselling psychology with City University of Seattle in Canada. I hold two Masters of Science degrees in Psychology, as well as a Ph.D. also in psychology which looked at behavioural disorganization due to trauma, loss or abuse.

I am also a trained workplace, and sexual violence and misconduct investigator. In a joint City University and OOPS Inc. collaboration, I'm excited to be providing workplace harassment, discrimination, bullying and sexual violence investigation training using a "trauma informed" lens. The aim is to provide an understanding of the behavioural, emotional and interpersonal manifestations of trauma or abuse, and to explain how an individual's history of trauma might affect a workplace and/or campus investigation.

Diane Nakamura

Diane Nakamura

My expertise is in the area of assisting victims of sexual violence - from child sexual abuse to domestic violence to sexual violence in the workplace. I've provided clinical support to victims and their families and assisted the RCMP and the courts as an expert witness with gathering information and coordination of services.

I have spent the past 31 years working in various capacities within the social services industry for both government and non-profit societies. I have been a child protection social worker, sexual abuse counsellor, researcher, mental health clinician, training facilitator, supervisor of programs and an Executive Director who ran a shelter for vulnerable and marginalized women. My friends and colleagues who have known me for a long time will tell you that I look for the biggest and most difficult challenges. I call myself the "glue" in building or repairing bridges between individuals and organizations.